Forgot GeM User ID | How to Recover GeM Login ID Easily

If you have forgot GeM User ID, you are not alone. Thousands of sellers, buyers, startups, MSMEs, and government organizations face login-related issues while accessing the Government eMarketplace (GeM) portal. Since the GeM platform is widely used for government procurement, forgetting your login credentials can delay important activities like bid participation, catalog management, order processing, invoice generation, and payment tracking.

The good news is that recovering your GeM User ID is usually a straightforward process if you have access to your registered email address or mobile number.

In this detailed guide, we'll explain everything you need to know about recovering your GeM User ID, troubleshooting login problems, and preventing future account access issues.

What is a GeM User ID?

A GeM User ID is the unique login credential assigned to every registered user on the Government eMarketplace portal. It is required to:

Access your GeM account
Participate in government tenders
Manage product catalogs
Update company profile
Track purchase orders
Generate invoices
Download reports
Manage users
Update bank details

Without your User ID, you cannot log in to your GeM account.

Why Do Users Forget Their GeM User ID?

There are several common reasons.

1. Long Period of Inactivity

Many businesses register on GeM but don't log in for months.

2. Employee Resignation

The employee who created the account has left the organization.

3. Multiple Business Accounts

Some companies maintain multiple GeM registrations.

4. Email Changes

The registered email is no longer actively used.

5. Mobile Number Changed

OTP cannot be received because the registered number has changed.

6. Password Managers Not Available

Saved login credentials were lost.

7. Browser Data Cleared

Auto-saved usernames disappear after clearing browser history.

Information You'll Need Before Recovering Your User ID

Keep the following ready:

Registered mobile number
Registered email ID
Organization name
GST Number
PAN
Aadhaar (if applicable)
Business registration details

How to Recover GeM User ID

Follow these steps carefully.

Step 1: Visit the Official GeM Portal

Open the official eMarketplace website.

Step 2: Go to Login Page

Click on Login.

Step 3: Select "Forgot User ID"

Choose the option to recover your User ID.

Step 4: Enter Registered Details

Depending on your account type, enter:

Registered Email
Registered Mobile Number
Organization Details

Step 5: Verify OTP

An OTP will be sent.

Enter it correctly.

Step 6: Receive User ID

Once verification is completed, your GeM User ID will be displayed or sent to your registered email.

What If You Forgot Both User ID and Password?

Don't worry.

Recover them one by one.

Process:

Recover User ID first
Go back to Login
Select Forgot Password
Enter recovered User ID
Verify OTP
Create new password

Unable to Receive OTP?

Possible reasons include:

Poor network
Wrong mobile number
Changed email
Temporary server delay
DND restrictions

Try:

Waiting a few minutes
Resending OTP
Checking spam folder
Using another browser

What If Registered Mobile Number Has Changed?

If your registered mobile number is no longer active:

Contact GeM Helpdesk
Submit identity verification
Request mobile update
Wait for verification approval

What If Registered Email is No Longer Accessible?

You may need:

Company authorization letter
GST certificate
Identity proof
Organization documents

After verification, GeM support may update your email.

Common Login Problems

Users often experience:

Invalid User ID
Incorrect password
OTP not received
Session expired
Browser compatibility issues
CAPTCHA errors
Account temporarily locked

Tips to Avoid Login Issues

Always:

Save User ID securely
Update email regularly
Update mobile number
Use strong passwords
Enable password manager
Maintain company records

GeM Password Requirements

A strong password generally includes:

Uppercase letters
Lowercase letters
Numbers
Special characters
Minimum required length

Avoid:

Company name
Mobile number
Birth date
Simple passwords

How to Keep Your GeM Account Secure

Follow these best practices:

Never share OTP
Change password regularly
Use official portal only
Avoid public computers
Log out after use
Keep browser updated

When Should You Contact GeM Support?

Reach out if:

User ID cannot be recovered
Mobile number changed
Email inaccessible
Account locked
Organization details changed
Login errors continue

Documents That May Be Required for GeM User ID Recovery

Depending on your account type and verification requirements, you may be asked to provide one or more of the following documents:

GST Certificate – Used to verify your business registration and GST details.
PAN Card – Required to confirm the identity of the individual or business entity.
Aadhaar Card – Used for identity verification of the authorized user, where applicable.
Authorization Letter – Confirms that the person requesting account recovery is authorized to act on behalf of the organization.
Business Registration Certificate – Verifies the legal existence and ownership of the business.
Registered Mobile Number – Required to receive OTPs for account verification.
Registered Email Address – Used for verification and recovery-related communication.
Organization Name – Helps identify the registered GeM account.
Udyam/MSME Registration Certificate (if applicable) – May be requested for MSME-registered businesses.
Digital Signature Certificate (DSC) (if applicable) – May be required for certain organizational accounts or verification processes.

Common Reasons Why GeM Account Gets Locked

Some common causes include:

Multiple incorrect password attempts
Suspicious login activity
Security verification pending
Password expired
Account misuse detection

Best Practices for Organizations

Large organizations should:

Maintain login records
Use official company email
Update authorized users
Maintain administrator access
Document credential changes

Benefits of Recovering Your User ID Quickly

Quick recovery allows you to:

Participate in live tenders
Process government orders
Update product listings
Generate invoices
Manage catalogs
Track payments
Respond to buyers

Conclusion

Forgetting your GeM User ID can interrupt important procurement activities, but in most cases it can be recovered quickly using your registered email address or mobile number. Keeping your contact details up to date, storing credentials securely, and ensuring that authorized personnel have access to account information can help prevent future login issues.

If automated recovery doesn't work because your registered contact details have changed or the account is locked, contacting the official GeM support team with the necessary business documents is the safest way to regain access.

By following the recovery steps and security practices outlined in this guide, you can minimize downtime and continue managing your GeM account efficiently.

Frequently Asked Questions (FAQs)

1. What should I do if I forgot my GeM User ID?

If you have forgotten your GeM User ID, visit the GeM login page and use the "Forgot User ID" option. Verify your registered mobile number or email ID using the OTP to retrieve your User ID.

GeM Registration Assistance Portal